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Ordering | Shipping | Exchanges | Custom Work | Warranty

Woman standing with dog whose paws are on a sewing table

Ordering + Processing Time

Products that are in stock generally ship within 1-3 business days.

Products that are made to order, as indicated in the product description, typically ship in 5-10 business days which allows us processing time for cutting, sewing, and shipping or as otherwise noted on our product pages. We appreciate your patience when ordering these products and assure you they are worth the wait!

If you need your order by a certain date, feel free to send us a note using the contact form and we will let you know our exact processing time. 

Shipping

Currently the only option available for shipping is via USPS within the United States. Once your package is on its way, we'll do a little happy dance and send an email notification with tracking information so you can start doing a happy dance too!

If you have an address outside of the United States and would like to place an order, use the contact form to arrange the purchase so we can work out international shipping and customs duties.

We believe that customer satisfaction is all about clear expectations, and we want you to be happy with your ordering experience! So please note that the shipping estimates provided through checkout is once your order is dropped off at the post office, not from when the order is placed. You will receive an email with tracking information once your order ships.

Once your order has been dropped off at the post office, Two Doods by Jo Rose Design cannot be responsible for any lost or stolen packages.

Exchange Policy

Two Doods stands behind the quality of our products and recognizes that dog measurements can be challenging. If you are not thrilled with your original purchase, we are happy to accommodate an exchange of equal value or store credit within 14 days of receiving your order. 

Any returned item must be in its original, unused condition and you are responsible for paying for the return shipping and shipping for the exchanged item. To facilitate the exchange, please use the contact form to submit your information and receive a return authorization and exchange shipping instructions. Please do not ship anything directly to our studio address, as we aren’t currently able to accept packages there and would hate for your item to get lost in the mail system!

If you are local to Portland, and would prefer to facilitate the exchange in person to save on shipping fees, feel free to send us a note through the contact form to arrange a studio appointment.

Refund Policy

As a small business operating at a very small scale, we cannot accept any returns for a full refund at this time. We work hard to provide accurate product descriptions, measurements and photography to best represent size and color. However, given that each item is individually handcrafted with unique materials, there may be slight variances.

Custom Work & Personalized Products

We love working with customers to meet a unique need, but due to the nature of the work and materials cost for custom or personalized pieces, they are unable to be exchanged or refunded.

Two Doods also cannot be held liable if inaccurate measurements were provided by the customer for custom work. That said, we want the custom order process to go as smooth as possible, so we promise to be communicative throughout the process and discuss all work before it has begun.

Craftsmanship Warranty

Two Doods guarantees products against workmanship defects for 1 year from purchase. Please contact us if you believe your product is defective due to an issue with zippers, buckles, rivets, snaps, or faulty workmanship.

We cannot guarantee products against damage caused by use of the product, such as general wear and tear. Please also understand before you place your order that natural materials like leather can have marks and scars on the surface, and this is not considered a flaw.

Sizing Chart

Measuring your Dog

It is highly recommended that you measure your dog before choosing a size. The following image outlines how to accurately capture three important measurements - neck, length, and chest - so that you get the best possible fit for your pup.

side profile of dog indicating dog apparel measurement points

 

Jacket Size Chart

Custom jacket orders can be accommodated if you need a dog coat with measurements in between sizes or larger sizing. Contact us to get additional information on this process.

Length

Chest

Neck 

Size
10 in 13-18 in up to 11 in 10

12 in

14-20 in
up to 14 in 12
14 in 16-22 in up to 16 in 14
16 in
18-26 in
up to 17 in 16
19 in
22-30 in
up to 20 in 19
22 in
24- 32 in
up to 21 in 22
25 in 26- 36 in up to 22 in 25

 

Backpack Size Chart

dog backpack fit guide

 Bandana Size Chart

Measurements below indicate product length. If looser fit is desired, add 1-2 inches to your dog's neck measurement when choosing a size.

Neck Size
12-15 in S
16-19 in M
20-23 in L
24-29 in XL