ORDERING

Because we are a small business and can only keep limited stock on hand, some items are made to order. This is noted in each product description along with the processing time for cutting, sewing, and shipping. We appreciate your patience when ordering these products and assure you they are worth the wait! Also, if there is any chance our delivery time will take longer than expected, we promise to give you a heads up as soon as we know.

SHIPPING

Currently the only option available for shipping is via USPS within the United States. Once your package is on its way, we'll do a little happy dance and send an email notification with tracking information so you can start doing a happy dance too!

If you have an address outside of the United States and would like to place an order, use the contact form to arrange the purchase with international shipping and customs duties.

If you need your order by a certain date, send us a note using the contact form and we will let you know our current processing time. Please also note that the 1-3 day shipping estimate is once your order is dropped off at the post office, not from when the order is placed. Once your order ships, Jo Rose Design is not responsible for any lost or stolen packages. 

REFUNDS & EXCHANGES

Jo Rose Design stands behind the quality of our products and if you are not thrilled with your original purchase, we are happy to accommodate an exchange of equal value or store credit within 10 days of receiving your order. 

Any returned item must be in its original, unused condition and you are responsible for paying for the return shipping and shipping for the exchanged item. To facilitate the exchange, please use the contact form to submit your information and receive a return authorization and exchange shipping instructions.

Because Jo Rose Design is a small business that often makes products to order, we cannot accept returns for a full refund. Each item is measured and photographed to best represent its size and color, but given that each item is individually handcrafted with unique materials, there may be slight variances.

CUSTOM WORK

Due to the nature of the work and materials cost for custom pieces, they are unable to be exchanged or refunded. To ensure customer satisfaction, Jo Rose Design works with customers to obtain accurate requirements and measurements up front before work has begun.

WARRANTY 

Jo Rose Design guarantees products against workmanship defects for 1 year from purchase. Please contact us if you believe your product is defective due to an issue with hardware such as zippers, buckles, rivets, snaps, or faulty workmanship.

We cannot guarantee products against damage caused by use of the product, such as general wear and tear. Please also understand before you place your order that natural materials like leather can have marks and scars on the surface, and this is not considered a flaw.